Register Your Bidet
for Warranty
Registering takes under two minutes. Having your details on file means faster support and a simpler process if you ever need to make a claim. Keep your invoice handy — it's required to validate any warranty.
- Activates your full warranty coverage immediately
- Speeds up processing if you ever need support or a repair
- Keeps your serial number and model on file for part identification
- Required to be eligible for extended warranty options
- Serial number is located on the underside of your bidet seat
Warranty Registration Form
Coverage by Model
All models carry a minimum 2-year limited warranty. Find your product below for full details.
Eco EB-R500
Year 1: Full replacement + all postage covered
Year 2: Parts & labour covered, postage applies
Extension up to 4 years — available during initial 2-year period
* Accidental damage to external parts not covered
National N-800 / N-1000
Year 1: Full replacement + all postage covered
Year 2: Parts & labour covered, postage applies
Extension up to 4 years — available during initial 2-year period
* Accidental damage to external parts not covered
Coway BA-08 / BA-13
Year 1: Full replacement + all postage covered
Year 2: Parts & labour covered, postage applies
Extension up to 4 years — available during initial 2-year period
* Accidental damage to external parts not covered
N-2000 / InteliClean Plus
Year 1: Full replacement + all postage covered
Year 2: Parts & labour covered, postage applies
Extension up to 4 years — available during initial 2-year period
* Accidental damage to external parts not covered
InteliCare / InteliWash
Year 1: Full replacement + all postage covered
Year 2: Parts & labour covered, postage applies
Extension up to 4 years — available during initial 2-year period
* Accidental damage to external parts not covered
InteliClean Air 9000
Year 1: Full replacement + all postage covered
Year 2: Parts & labour covered, postage applies
Extension up to 4 years — available during initial 2-year period
* Accidental damage to external parts not covered
Throne Prince & Throne King — Smart Integrated Toilet Systems
Throne Base (Ceramic)
Cannot be extended
Throne Electric Top Unit
Year 1: All postage, parts and labour fully covered
Years 2–3: Parts & labour covered, postage applies
Extension up to 5 years for Electric Top Unit during initial 3-year period
* Accidental damage to external parts or base is not covered
Accessories & Other Products
Bidet Filters
6 MonthsFull replacement from purchase. Replace every 6–8 months. Manufacturer faults and postage covered.
Handspray / Kits
1 YearFull replacement warranty. Manufacturer faults and postage covered. Proof of fault required.
Silverex Shower Head (SS1)
1 YearFull replacement warranty. Manufacturer faults and postage covered. Proof of fault required.
Spacer / Riser
1 YearFull replacement warranty. Manufacturer faults and postage covered. Proof of fault required.
Portable Bidets
1 YearFull replacement warranty. Manufacturer faults and postage covered. Proof of fault required.
3-in-1 Care Arms & Rails
1 YearFull replacement warranty. Manufacturer faults and postage covered. Proof of fault required.
Refurbished Bidets
1yr Parts & LabourParts and labour covered. Postage costs apply. Proof of fault required prior to replacement.
How We Handle Warranty Claims
Our goal is to resolve your issue as quickly and simply as possible — most never require you to send anything back.
Call our Customer Care Team
Phone 07 5591 7744 or toll-free 1300 243 387. Our team is fully trained across every product in our range — 99% of issues are resolved on the very first call.
Phone troubleshooting
If the issue can't be resolved over the phone, our team will guide you step-by-step through the full warranty and repair process.
Easy self-removal & return postage
All our products are designed for simple self-removal. We provide step-by-step removal instructions and pre-addressed mailing labels for return postage.
Same-day repair by qualified technicians
All repairs are carried out by our certified technicians. Standard protocol dictates each product is repaired the same day it is received. Payment (if required) must be received before repairs begin.
Returned within 1–2 business days
Once repaired and fully tested, your bidet is dispatched back to you within 1–2 business days.
Need Help Right Now?
Our Customer Care Team is available Monday–Friday 9am–4pm. Most issues are sorted on the first call — ring before going through any other process.
Monday – Friday · 9:00am – 4:00pm AEST
Closed public holidays
Your Rights & Our Commitments
We offer a refund, exchange or credit within relevant warranty guidelines in the following circumstances.
When we offer a refund, exchange or credit
- The goods are faulty and cannot be repaired (within the 1st year standard warranty only)
- The goods have been wrongly described
- The goods are different from a sample shown to you
Important conditions
- Retain your invoice or order confirmation — required to validate all warranty claims
- Change of mind returns cannot generally be accepted due to health and safety reasons
- Returns may incur up to a 20% restocking fee and/or shipping costs
- Proof of manufacturer's fault required before any replacement part is dispatched
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Full details at consumerlaw.gov.au.